At StyleInStudio.com (“Stylein Studio”, “we”, “our”, or “us”), we take pride in providing carefully selected fashion products and aim to ensure that every order is inspected and packed with appropriate care before dispatch.
This Return, Refund & Exchange Policy explains when a product may qualify for a return, exchange, replacement, store credit, or monetary refund and the process customers must follow.
Please read this policy carefully before making a purchase.
All requests remain subject to eligibility verification, product condition, supporting evidence, availability and applicable law.
1. Request Window
Any eligible return or exchange request must be raised within:
Customers are encouraged to inspect their order promptly after receiving it and contact Stylein Studio as soon as an issue is identified.
Submitting a request within 5 days does not automatically mean that a return, exchange, store credit or monetary refund has been approved.
2. Exchange Eligibility
Subject to product eligibility and availability, an exchange may be considered for:
- Another available size of the same product
- Another available colour of the same product
- Another eligible product
The product must generally:
- Be unused
- Be unworn
- Be unwashed
- Have all original tags intact
- Remain in its original eligible condition
- Include applicable original packaging
- Satisfy the evidence and verification requirements under this policy
Size Issues With Stitched Garments
Where a stitched garment has been correctly supplied in the size selected by the customer but the customer subsequently experiences a size or fitting issue, Stylein Studio may consider an eligible size exchange, store credit, or another approved resolution where applicable.
Where Stylein Studio correctly supplied the ordered size, the applicable return or re-shipping costs remain the customer's responsibility as explained below.
3. Return and Refund Eligibility
A return may be considered where an eligible product has been received:
- Defective
- Damaged
- Materially different from the product ordered
- Incorrectly supplied because of a verified Stylein Studio fulfilment error
The product must generally remain:
- Unused
- Unworn
- Unwashed
- With original tags intact
- In its original eligible condition, apart from the defect or damage being reported
A return being accepted for inspection does not automatically mean a monetary refund has been approved.
Depending upon the circumstances and eligibility, Stylein Studio may approve an exchange, replacement, store credit, monetary refund, or another appropriate resolution.
4. Do Not Return Products Without Approval
Once the request is approved, Stylein Studio will communicate the applicable return instructions.
Products sent back without prior approval may not be accepted and may delay or prevent proper verification.
5. Mandatory 360° Pre-Packing Return Video
For any approved return or exchange requiring a product to be sent back, the customer must record a:
The video should clearly show:
- The complete product
- Its overall condition
- Front, back and sides
- Relevant product details
- Original tags, where applicable
- Any claimed defect, damage or issue, where relevant
The product shown in the video must be the same product subsequently packed and returned.
The required video must be submitted as part of the return or exchange verification process through the communication method advised by Stylein Studio.
Failure to provide adequate required evidence may prevent us from verifying the product condition and may result in the request being declined where eligibility cannot otherwise be established.
Return-Unboxing Evidence
Stylein Studio may also record an unboxing video when a returned parcel is received and opened.
This may be used to confirm the condition and contents of the returned shipment and to assist in resolving any disagreement regarding the condition in which the product was sent or received.
6. When the Original Order Was Fulfilled Correctly
Where Stylein Studio supplied the exact product, size, colour or variant selected by the customer and the customer subsequently requests an otherwise eligible exchange or preference-based return, the customer will generally be responsible for:
- Arranging the return courier
- Paying the return courier charge
- Using an appropriately tracked shipping method
- Retaining tracking details until Stylein Studio receives the parcel
- Paying any applicable re-shipping charge communicated for the replacement
For example, if the customer orders Size 40, Stylein Studio dispatches Size 40, and the customer subsequently wants another size, the return is treated as a customer-selected size exchange rather than a Stylein fulfilment error.
Customer-paid courier charges in such circumstances are ordinarily non-refundable.
7. When Stylein Studio Made a Fulfilment Error
Where a return, exchange or replacement becomes necessary because of a verified Stylein Studio fulfilment error, the customer will not bear the reasonable return or replacement shipping cost caused by that error.
Examples include:
- Customer ordered one size but Stylein Studio dispatched another
- A completely different product was dispatched
- The wrong colour or variant was dispatched
- The wrong quantity was dispatched
- Another verifiable packing or fulfilment error occurred on Stylein Studio's part
Where practical, Stylein Studio may arrange the return directly.
If the customer is asked to arrange a tracked courier because direct reverse pickup is unavailable, the reasonable applicable courier charge will be handled by Stylein Studio as communicated during the approved return process.
No customer-attributable restocking charge applies to a verified Stylein Studio fulfilment error.
8. Exchange Price Differences
Where an approved replacement product is of a higher value, the applicable price difference must be paid before the replacement is dispatched.
Where the approved replacement product is of a lower value, any applicable balance will be handled according to the approved resolution communicated by Stylein Studio.
Applicable additional shipping or re-shipping charges, where customer-responsible, will be communicated before dispatch.
9. Customer-Attributable Return to Origin (RTO)
Where an order is returned to Stylein Studio because of circumstances attributable to the customer, including:
- Customer unavailability
- Refusal to accept a correctly dispatched order
- Incorrect or incomplete delivery information supplied by the customer
- Failure to cooperate with reasonable delivery attempts
- Another customer-attributable delivery failure
subject to the circumstances and applicable law.
If the customer subsequently requests re-shipment, additional shipping charges may apply.
The 10% restocking charge does not apply to a verified Stylein Studio dispatch or fulfilment error.
10. Non-Returnable / Non-Exchangeable Products
Unless otherwise required by applicable law, products may not qualify for return or exchange where they are:
- Customized or personalized
- Altered or made to order
- Innerwear or hygiene-sensitive products
- Accessories specifically identified as non-returnable
- Worn
- Washed
- Used
- Altered after delivery
- Damaged after delivery through customer handling
- Returned without required tags
- Returned without required evidence needed for eligibility verification
- No longer in their original eligible condition
Products sent back without approval are also not guaranteed to be accepted.
11. Sale, Promotional and Discounted Products
Products purchased during a sale, promotion, clearance, special offer, or discounted-price campaign may be excluded from preference-based returns or exchanges where that restriction was clearly communicated as part of the applicable offer.
However, a genuine eligible claim involving a manufacturing defect, a materially incorrect product, or a verified Stylein Studio fulfilment error will not automatically be rejected solely because the product was purchased at a discounted price.
12. Tassels, Latkans, Beads & Decorative Embellishments
Tassels, latkans, beads and similar decorative or handcrafted embellishments are delicate components of garments.
Such damage may arise from:
- Handling
- Snagging
- Pulling
- Wearing
- Storage
- Packing after delivery
- Other external factors
Customers should therefore inspect garments promptly upon delivery and handle delicate embellishments with appropriate care.
This does not restrict any consumer rights that cannot lawfully be excluded.
13. Colour and Natural Product Variations
Stylein Studio makes reasonable efforts to display product colours, fabrics, embroidery and details accurately.
However, minor visual differences may occur because of:
- Photography and lighting
- Screen brightness
- Device or display calibration
- Fabric texture or sheen
- Embroidery
- Reflective embellishments
- Reasonable manufacturing or dye-lot variation
Minor colour or appearance variation within reasonable commercial tolerances will not ordinarily be treated as a defect by itself.
This does not affect an eligible claim where the product supplied is materially different from the product ordered.
14. Inspection of Returned Products
Once an approved returned product reaches Stylein Studio, our team may inspect:
- Product identity
- Overall condition
- Whether it has been used, worn or washed
- Original tags
- Applicable packaging
- Submitted evidence
- The reported defect or issue
- Compliance with the applicable return or exchange conditions
Receipt of a returned parcel does not automatically constitute approval of a refund.
Following inspection, Stylein Studio may approve:
- Exchange
- Replacement
- Store credit
- Monetary refund
- Another appropriate resolution
The outcome will depend on the circumstances, eligibility, evidence, product availability and applicable law.
15. Refund Process
Where a monetary refund is approved, Stylein Studio will process it through the applicable approved refund method associated with the transaction or another approved resolution communicated to the customer.
Where store credit is approved, it may be handled operationally by Stylein Studio and does not necessarily mean that an automated customer-facing website wallet is available.
Approved monetary refunds will ordinarily be processed within approximately:
Banks, card networks, Razorpay or other payment providers may require additional time before the refunded amount becomes visible in the customer's account.
Therefore, the 7–10 business day period refers to Stylein Studio's processing period after approval and does not guarantee the exact date on which a bank or payment provider will post the credit.
16. Important Refund Clarification
The appropriate resolution may depend on:
- Nature of the issue
- Whether Stylein Studio fulfilled the order correctly
- Product condition
- Supporting evidence
- Product availability
- Return eligibility
- Applicable law
For example, a correctly supplied stitched garment with a customer size-preference issue may qualify for an eligible exchange or approved store-credit resolution rather than an automatic monetary refund.
17. Cancellation
Cancellation is governed by Stylein Studio's separate Cancellation Policy.
As reflected in our current Terms, standard cancellation is generally possible only before the order has been shipped or handed over to the courier, subject to the order not already being too far through dispatch processing.
Once dispatched, the applicable return or exchange process applies where eligible.
18. How to Request a Return, Refund or Exchange
To initiate a request, contact:
Please provide:
- Your order number or Order ID
- The product concerned
- A brief description of the request or issue
- Supporting information requested by Stylein Studio
Where a return shipment is subsequently approved, Stylein Studio will advise the customer regarding required evidence, 360-degree video submission method, return instructions, courier responsibility, applicable shipping charges and next steps.
19. Contact Us
For questions regarding returns, exchanges, replacements or refunds, please contact: